Thursday, April 21, 2011

Facts About Customers..

}  The Customer is the business’ biggest asset
}  The Customer pays all our salaries wages and bonuses
}  The customer will go where he/she receives the best attention
}  There is no profit, no growth, no jobs without the customer
Hence, You must be your customers’ best choice!

          A typical dissatisfied customer will tell  8-10 people about their problem.
          7 out of 10 complaining customers will do business with you again if you resolve the complaint in their favor.
          If you resolve a complaint on the spot, 95% will do business again.

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