Angry Customer
A slight mistake has made this
Customer mad.
How to handle?
}Let the customer finish talking. Don’t interrupt. Use the pressure cooker method
}Be firm and polite else they may not be happy
Demanding Customer
The customer who wants morethan you can offer. They are noteasily satisfied.
How to Handle?
}Be firm yet polite
}Be professional
}Avoid being too docile but not rude.
Passive Customer
The Customer who listens to you. Is quitemeek and extra polite. Will sound apologeticwhen complain.
}Listen carefully what they have to say
}Sound professional and don’t brush them aside
}Gain their confidence
How to handle?
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